Refund policy

At Collexcion, we carefully inspect, photograph, and describe each item before it is offered for sale. Many of our products are vintage, antique, collectible, pre-owned, or one-of-a-kind items and may show age-related wear or imperfections. Please review all photographs and the complete item description before purchasing.

All sales are final. We do not accept returns or exchanges for buyer's remorse, change of mind, or because an item does not meet personal expectations when its condition and characteristics were accurately described and photographed in the listing.

If you receive an item that is damaged during shipping, materially different from its description, or an incorrect item, please contact us within 3 calendar days of delivery at email delatorrealta@yahoo.es.

Please include your order number, a description of the issue, and clear photographs of the item and, when applicable, the shipping packaging.

Please do not return an item without contacting us first. Returns must be authorized by Collexcion before they are shipped.

If a return is approved because the item arrived damaged, was materially misrepresented, or the wrong item was sent, Collexcion will provide return instructions. Collexcion will cover reasonable return shipping costs for approved returns resulting from our error or an item arriving damaged.

Returned items must be returned in the same condition in which they were received, including any original holders, packaging, certificates, or other materials included with the purchase.

Once an authorized return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund is processed for the credit to appear, depending on your bank or payment provider.

Original shipping charges are refundable when the return results from an incorrect item, a materially inaccurate description, or shipping damage for which Collexcion is responsible.

Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, please contact us promptly. Keep the item, shipping box, packaging materials, and shipping label, as photographs or the original packaging may be required to file a carrier claim.

Order Cancellations

If you need to cancel an order, please contact us within one hour of placing your order. We may be able to cancel an order before it has been shipped. Once an order has shipped, it cannot be cancelled.